General conditions

Last update: 12 October 2026

SpiderGolf and Spider Putt are:

The present general conditions (“Conditions”, “General Conditions”) rule your relation with the mobile Applications Spider Golf and Spider Putt, the internet website https://www.spidergolf.fr/en-home and the dashboards (together the “Service(s)” or the “Site”) managed by Spider Golf (“us”, “our”, “ours” and the “Company”).

In order to access our Service, you have to create an account (an “Account”), and read and accept those General Conditions. Some Services are free; the others (the « Premium » Services) require a Subscription.

The French version of these General Conditions prevails in case of discrepancy with the English version.

Notice

The Site is managed by SPIDER GOLF SAS, a company with a share capital of 5000€, registered in Nanterre under RCS n°830 836 425, with its headquarters located 30 AVENUE DU BOIS DE LA MARCHE, 92420 VAUCRESSON, FRANCE.

Our VAT number is FR03 830836425. You can contact us through the contact form, or by writing at the following email address: [email protected]

Our host is DigitalOcean, LLC, 101 Avenue of the Americas, 10th Floor, New York, NY 10013, USA. Our servers are located in its Frankfurt (Germany) data centre.

Level of Service

We strive, on the basis of an obligation of means, to permanently maintain access to the Site and to its connection to the database and we undertake to regularly carry out controls in order to verify its functioning and accessibility.

As such, access to the Site may be temporarily suspended for the purpose of maintenance, correction or updating. We do our best to limit your discomfort by scheduling them as much as possible at times of low use.

We cannot be held responsible for temporary difficulties or impossibilities of access to the Site which would arise from external circumstances, in particular disruption of telecommunications networks or defaults from our hosting providers.

Errors and inaccuracies

We make every effort to communicate verified information to you, but we cannot be held responsible for errors, inaccuracies, omissions or lack of availability of the information contained on the Site and on the mobile applications.

Our Services are standardized and are not subject to specific developments. Consequently, we cannot guarantee that they will exactly meet your needs and expectations, except by opting to our individualized service for analyzing your statistics and creating personalized training programs by contacting us directly at [email protected]

Registration and account

The creation of your account requires the communication of certain information, collected and stored according to the methods detailed in our Privacy Policy.

You can access the administration area of your account at any time on the Settings → My Profile page of the Applications.

Your Account is purely personal and individual, in particular to guarantee the personalization and relevance of our Services. Consequently, you agree to use the Service personally and never to allow a third party to use them for you or on your behalf, unless you bear full responsibility for them.

Registration under a false name, impersonation and registration with false contact details, generic contact details or with false professional status are strictly prohibited.

We reserve the right to suspend your Account and access to the Services without compensation or reimbursement if it is proven that you violate this rule, particularly in regard of an abnormally high use of our Services.

Likewise, you are responsible for maintaining the confidentiality of your login details, and in particular your password.

You can delete your Account at any time in the app (Settings → My Profile → Delete Account) or by writing to [email protected]. Deleting your Account does not cancel a Subscription bought through the App Store or Google Play: cancel it in your store account settings, otherwise it will keep renewing.

Subscriptions

Spider Golf App :

You have access to a number of free services

Flash mode

  • Enter your scores in record time!
  • 50+ statistics to improve your game
  • 40 000+ golf courses available in our database
  • Game statistics on 9 or 18 holes
  • Accumulate your scores and statistics on several games
  • Filter your games according to the weather and playing conditions
  • Game comparison mode
  • Favor your favorite statistics
  • Trend graphs
  • Share your results

Also free:

  • One free Putt round once you have validated 3 rounds, and one free Full round once you have validated 5
  • A limited, one-off number of uses of some AI features (see « AI features »)

Access to the « Premium » Services is granted in return for the purchase of a Subscription.

These paid services are:

Putt mode

  • Your score and tee shot, then every putt in detail, for a complete analysis of your putting

Full mode (step by step)

  • This version includes Flash mode
  • 400+ detailed statistics to improve your game
  • Spider Practice: Practice and improve your golf with various and varied tests. Come and measure yourself against the bests with the Spider Test and share your results with your coach and friends.
  • Spider Bag: Calculation of distances on all lies. All your golf shots are listed and allow you to see the evolution over time of each club in the bag
  • Spider Community (Compare, view and share all your results and statistics with your friends and your coach)

The Services included in each Subscription are shown in the app before you confirm your purchase.

We offer different types of Subscriptions, depending on the duration chosen:

  • a PERFORMANCE Subscription for 1 year
  • a TOUR Subscription for 1 year
  • a TOUR Subscription for 6 months
  • a TOUR Subscription for 1 month

The price of each Subscription, including taxes, is the one shown in the app and in the App Store or Google Play before you confirm your purchase. It may vary by country and currency.

New subscribers may be offered a free trial. Whether you are eligible is decided by the App Store or Google Play, generally once per account. When a trial is available to you, its length is shown before you confirm your purchase.

Spider Putt App :

  • Enter your scores in record time
  • 40 000+ Golf courses around the world
  • 120+ stats to improve your game
  • Complete and detailed score card with putt dispersion analysis
  • Green Reading and technical analysis
  • Strokes gained by shots + distances
  • Enhanced average stats multiple rounds
  • Evolution graphs
  • Personalized training sessions
  • Share your results

Spider Practice

Choose between different types of training tests to improve your game. Train in a smart way, put your skills to the test and share your results with friends and coaches.

Spider Community

Compare, visualize and share tests and round analysis with friends and coaches.

Get 5 rounds and/or practice sessions for free.

Spider Putt is available with a 1-year Subscription, at the price shown in the store before you confirm your purchase.

For all Subscriptions bought in the apps:

  • Payment is charged to your App Store or Google Play account at confirmation of purchase
  • The Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period
  • Your account is charged for renewal within 24 hours prior to the end of the current period, at the price of the current Subscription
  • You can manage your Subscription and turn off auto-renewal in your App Store or Google Play account settings after purchase

« Notwithstanding any contrary provisions in these Terms and Conditions, the free trial period offered as part of Spider Golf’s Premium subscriptions shall not apply in cases of utilization of promotional offers or discounts. When a user applies a promotional code or benefits from a discount on a Premium subscription, the normally provided trial period shall be considered as excluded. This exclusion is aimed at ensuring fair and consistent use of promotional offers and Premium subscriptions within our Services. »

This amendment is intended to clarify the use of promotional offers in relation to Premium subscriptions and the free trial period. By accepting these Terms and Conditions, the user acknowledges and agrees that the application of a promotional offer or a discount on a Premium subscription will automatically result in the exclusion of the free trial period.

This amendment takes effect immediately and shall apply to all Premium subscription sign-ups made after the date of this update.

Automatic renewal: after each subscription period, the contract is automatically renewed for the duration initially agreed unless you terminate it no later than 24 (twenty-four) hours before the end of the initial period. For example, if you purchased a 1-month Subscription from January 1 to 31, you can request termination until January 30, but it will not take effect until the following February 1st.

In the absence of termination within the time required above, your subscription is automatically renewed for the same duration.

When you subscribe in the apps, your Subscription is sold by Apple (App Store) or Google (Google Play) (hereinafter the “Platform(s)”). You can manage your subscription and deactivate automatic renewal by going in the settings of your account on the platform and/or of your operating system.

For all Subscriptions, paid services are activated upon receipt of payment of the total amount due according to the chosen Subscription.

The amount invoiced for a Subscription is payable in full at the conclusion of the contract. For example, if you subscribe for a period of six (6) months, you will be debited from the entire amount corresponding to the time of subscription.

Subscriptions bought in the apps are payable in a secure manner according to the payment methods provided and imposed by the platforms used via your operating system.

The latter are solely responsible for the payment terms and the payment process in which we are not intended to intervene in accordance with the conditions imposed by the platforms. Bank data is collected directly by the platforms and are not subject to any collection or processing by us.

The platform, or Stripe for purchases on the dashboard, will ask you for the information needed for the payment, such as your card number, its expiration date and your billing address.

In order to ensure complete and up-to-date information, you must consult the general conditions of the platforms used. These are in particular accessible via the links below:

You agree to provide accurate and truthful information, and to keep it up to date through the administration page of your Account.

You agree to keep the payment details of your App Store, Google Play or Stripe account up to date so that the price of the Services can be charged.

We reserve the right, at our sole discretion, to propose promotional offers or price reductions, but also to revise the price.

We will notify you of any changes at least thirty (30) days before the new rates come into force. These new rates will only apply to the renewal of your Subscription.

You remain free to terminate your Subscription at the end of the chosen period if you do not accept the price change. Otherwise, you are deemed to have accepted the new rates.

In no case can our responsibility be sought if you realize that our Services do not meet your needs or if you stop using them or if you no longer have the equipment or technical means necessary to connect or use it .

Licences bought on the dashboard

Coaches, clubs and other organisations can buy PERFORMANCE or TOUR licences for their players on the dashboard (https://dashboard.spidergolf.fr). Players can also pay on the dashboard when they redeem a promo code.

  • Payment is made once, by card, on a secure payment page hosted by our payment provider Stripe. We never see your card details.
  • The price is the one shown on the dashboard before payment. Volume discounts apply when several licences are bought together.
  • A licence is not a subscription: it does not renew automatically and you are not charged again.
  • Each licence comes with a code that the buyer sends to a player. The code must be activated within 1 year of purchase. Once activated, it gives access to the Premium Services for 1 year.
  • Access paid for with a promo code on the dashboard lasts 1 year.
  • Activating a licence code or a promo code issued by a coach makes that coach your coach in the app: they can then see your golf data. You can remove them at any time.

Free trial

When the Subscription offer, as shown before you confirm your purchase, includes a free trial period, then no direct debit will be made before the end of it and the direct debit under this Subscription, for the period considered, will only be carried out after the end of the free trial period unless in case of termination not later than the last day of the trial period.

If you do not wish to be billed for this Subscription, you must terminate it before the end of the trial period via your platform.

Termination

Subscriptions cannot be canceled before the expiration of the period for which they were taken and are not refundable.

Subscriptions bought in the apps must be cancelled in your App Store or Google Play account settings. If you need help, write to « [email protected] ».

In accordance with article L.215-4 of the French ‘Code de la consommation’ (Consumer Code), the provisions of articles L.215-1 to L.215-3 and L.241-3 are fully reproduced in the contracts for the provision of services to which they apply.

Article L.215-1 of the French ‘Code de la consommation’: For service contracts concluded for a fixed period with a tacit renewal clause, the professional service provider informs the consumer in writing, by registered letter or dedicated email, at the earliest three months and at the latest one month before the end of the period authorizing the rejection of the renewal, of the possibility of not renewing the contract which it concluded with a clause of tacit renewal. This information, delivered in clear and understandable terms, mentions, in an apparent box, the deadline for non-renewal.

When this information has not been sent to him in accordance with the provisions of the first paragraph, the consumer may terminate the contract free of charge, at any time from the renewal date. Advances made after the last renewal date or, in the case of open-ended contracts, after the date of transformation of the initial fixed-term contract, are in this case reimbursed within thirty days from the date of termination, after deduction of the sums corresponding, up to this one, for the performance of the contract.

The provisions of this article apply without prejudice to those which legally submit some contracts to special rules with regard to consumer information.

Article L. 215-2 of the French Code de la consommation: The provisions of this chapter do not apply to operators of drinking water and sanitation services.

Article L. 215-3 of the French Code de la consommation: The provisions of this chapter are also applicable to contracts concluded between professionals and non-professionals.

Article L. 241-3 of the French Code de la consommation: When the professional has not proceeded to reimbursement under the conditions provided for in Article L.215-1, the amounts due are earning interest at the legal rate.

If you are a consumer, we remind you that, in accordance with articles L.221-21 et seq. of the same Code de la consommation, the right of withdrawal can no longer be exercised for the supply of digital content not supplied on a material medium whose execution started after express prior agreement, materialized upon your payment for the Services.

AI features

Some of our Services use artificial intelligence: Spider AI (the chat), round summaries and game analyses, course notes, bag analysis, training programs and scorecard reading (the « AI features »).

AI answers are generated automatically by a third-party AI provider from the data you have entered. They may be incomplete, inaccurate or unsuited to your situation. They are general golf advice: they do not replace the advice of a golf professional, and they are not medical advice. Before any exercise or training program, make sure it suits your physical condition. Check any value read from a scorecard photo before you save it.

The AI features are offered within limits: monthly limits that depend on your Subscription, or, without a Subscription, a limited one-off number of uses. We may change these limits, or change, suspend or stop an AI feature, at any time.

Do not send the AI features any personal data about other people (for example in a question or a note) and do not use them for any purpose other than your golf. How we process the data sent to the AI features is explained in our privacy policy.

Content

The illustrations on the Site have no contractual value.

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other materials (« Content »).

You remain solely responsible for the Content that you publish, including its legality, reliability, relevance and use, in the event of sharing, by the other users of the Site.

The publication of content that is offensive, indecent, inciting to racial violence or hatred and generally contrary to morality and public order constitutes serious misconduct.

You accordingly agree and guarantee to publish only copyright-free material, respecting the rights of third parties or other users, whether in terms of privacy, publicity rights, copyright, contractual rights or any other rights.

You allow us to use any image and information so posted online as part of our Services.

Our Service cannot be held responsible for the Content that you have published.

Any violation of the provisions of this article may justify the immediate termination of your Account and of your Subscription, without refund.

Intellectual property

Our Service and its original content (to the exclusion of Content provided by users), its options and features are and will remain the exclusive property of Spider Golf and its licensors.

None of the elements of our Site or of our Services may, in whole or in part, be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or operated in any other way, free of charge or against payment, by you or by a third party, whatever the means and/or the supports used, whether known or unknown to date, without our prior express written authorization on a case by case basis.

You remain solely responsible for any unauthorized use and/or unauthorized exploitation. Any partial or total representation, reproduction, adaptation or exploitation of the Site and applications, its content, its Services by any means whatsoever, without the prior, express and written authorization of Spider Golf is liable to constitute an infringement within the meaning of the French ‘Code de la propriété intellectuelle’ (intellectual property code).

Access to the Site does not constitute recognition of a right and, in general, does not confer any intellectual property right relating to any of its elements, whatever they may be, which remain our exclusive property.

Any violation of the provisions of this article may justify the immediate termination of your Account and of your Subscription, without refund.

Unfair competition

It is formally prohibited to design a product similar to our Site or to create a derivative thereof, and more broadly to be guilty of parasitism, acts of imitation, denigration or any other act constituting unfair competition.

Links to other websites

The Service may provide links to third party websites or services that are not owned or controlled by Spider Golf.

Spider Golf has no control and assumes no responsibility for the content, privacy policies, or practices of third party sites.

You acknowledge and agree that Spider Golf cannot be held responsible, directly or indirectly, for any damage or loss caused or presumed to have been caused by or in connection with the use of or any action on the strength of such content, products or services available on or through such sites and services.

We recommend that you carefully read the terms and privacy policies of any third-party website or service you use.

Exclusion of liability

Unless otherwise provided by law of public order, the Company cannot be held liable in the following cases:

  • Technical or computer failure of your hardware, lack of compatibility of the Site with any hardware or software;
  • The occurrence of direct or indirect, material or immaterial, foreseeable or unpredictable damage resulting from the use or difficulties of using the Site or the Services;
  • Lack of reliability or lack of security of information circulating on the Internet;
  • Unauthorized use of the Site, without us having become duly aware of it

The User is exclusively responsible for:

  • the protection of its hardware and data;
  • the use he makes of the Site or its Services;

Applicable laws

These General Conditions of use and sale are governed, interpreted and applied in accordance with French laws. To the exclusion of its conflict of law rules.

In the event of a dispute arising over the performance, termination or the conditions of this contract, the parties will first endeavor to settle their dispute amicably.

If you are an individual, you may in particular have recourse to free conventional mediation, with existing sectoral mediation bodies whose references appear on the site https://www.medicys-consommation.fr/

In the event of legal action, the dispute will be subject to French law and to the jurisdiction of the Paris Judicial Court or, failing that, of the French court with territorial jurisdiction.

Updates

We reserve the right to modify, update or evolve these General Conditions at any time.

All changes will take effect as soon as they are published on the Site and will be applicable to any new registration or new subscription.

They will have no impact on subscriptions made on the Site prior to their publication, which subscriptions will remain subject to the General Conditions as accepted by the User when subscribing.

Contact information

For any question related to the present General Conditions, please contact us at “[email protected]”